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Terms of Purchase:
Selecting your Leopard Gecko
Please visit our available page and make your selections. All animals are on a first come first serve basis and the website is updated frequently to ensure safety in selection. If you have any questions regarding a certain gecko celebrity, please feel free to email anytime.
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Payment
PayPal is our preferred method of payment because it’s fast, secure, and safest for both parties. Please submit payment, including shipping via PayPal to our account: mike @ celebritygeckos.com.
We do also accept money orders, cashier's checks or personal checks.
Note: Personal Checks and money orders are subject to clearance with our financial institution prior to shipment. Please make any checks Payable to: Michael or Summer Johnson. Do not send cash via mail. Complete payment is due prior to any shipment.
Holds
Geckos may be held for up to 48 hours without deposit if proper contact has been made and agreed upon. A non-refundable 25% deposit will hold the animals for 2 weeks. Animals can be held for up to six weeks (or longer if agreed upon) if full payment is rendered.
Shipping
Geckos are shipped via FedEx Priority Overnight Delivery. Shipping is a flat fee of $50.00 for up to 4 geckos shipped anywhere in the US. Orders over 5 Geckos will require specific quoted amounts. We ship orders on Monday, Tuesday, and Wednesday to avoid any possibilities of shipment delay over the weekend, when live delivery cannot be guaranteed.
Someone must be present to receive the delivery and signature is required. This ensures animal safety and allows us to confirm receipt time and location. All FedEx Priority Overnight Deliveries are guaranteed by FedEx to arrive at or prior to 10:30 AM. FedEx may not have overnight service to all cities, and/or have limitations to guarantee their service.
All shipments are packed in heavy-duty, corrugated boxes with styro-foam insulated inserts, clearly labeled LIVE HARMLESS GECKOS, FRAGILE. Heat /cold packs will be used when appropriate based on the weather/temperature forecast for the shipment origin, destination and FedEx sorting hub. We reserve the right to postpone shipping if weather temperatures are extreme to ensure the safety of the animal.
If you are in the Tampa Bay Area, local pickups can be arranged to save on shipping cost.
Shipping costs are NOT refundable.
Guarantee
All geckos purchased will be completely healthy and feeding well upon shipment. Any physical deformities will be disclosed prior to purchase. Live shipment is guaranteed and conditioned upon proper and timely delivery by FedEx, with customer presence and signature received at the time of delivery. Although our deliveries indicate that a signature is required, FedEx may leave the package without notification to you; so check your doorstep or specified delivery area often in case your order arrives un-announced. We are not responsible for FedEx related issues causing non-live deliveries. Gender is only guaranteed on geckos over four months old. Animals that are sold as 100% hets are guaranteed to actually be heterozygous for that trait.
Reporting a Problem
Please contact us as soon as possible with any issues regarding delivery. If by chance your gecko has passed away during the delivery process, please take a picture of the animal and email it to us within 48 hours. Our liability for the animal ceases 48 hours after delivery and guarantees are void at that time. So please contact us immediately if there are any issues or questions. We want to make delivery of your Celebrity as smooth as possible and will do everything we can to ensure a positive customer experience. The best way to guarantee this is to keep in contact with us. We both carry PDA devices and receive all emails instantly.
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Toll Free 1-800-847-4310